Subprocessors

Modified: Oct 17, 2022

To support delivery of our services, AI Narrator, Inc. (“Narrator”) uses service providers that may store and process Customer Data (each, a "Subprocessor"). This page provides important information about the identity, location and role of each Subprocessor. Terms used on this page but not defined have the meaning set forth in the  or superseding written agreement between Customer and Narrator (the "Agreement").


Third-Party Subprocessors
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Narrator may use the following Subprocessors to host Customer Data, provide infrastructure that helps with delivery of our Services, or perform other functions related to the Narrator Service. Prior to engaging any third party Subprocessor, Narrator performs diligence to evaluate their privacy, security and confidentiality practices.

Narrator Infrastructure Subprocessors
These are the only subprocessors used to process data from Customer's Data Warehouse:

Entity - Subproccessing Activity - Country
Amazon Web Services, Inc. - Cloud Service Provider - USA    
Google, Inc - User Authentication and Google Sheets Integration - USA    

Narrator Platform Subprocessors
Entity - Subproccessing Activity - Country
Cloudflare, Inc. - Web Application Firewall, DNS, Web and Media Hosting - USA    
LogRocket - Error Tracking / Monitoring - USA    
Sentry - Error Tracking / Monitoring - USA    
Auth0 - User Authentication - USA    
WorkOS - User Authentication - USA    
Honeycomb - Infrastructure and Application Monitoring - USA    
Wildbit, LLC (Postmark) - Email communications - USA    
SendGrid - Email communications - USA    
Vercel - Application Hosting - USA    
LaunchDarkly - Feature Flag Management - USA    

Narrator Business Operations and Customer Support Subprocessors
Entity - Subproccessing Activity Country
Help Scout PBC - Customer support ticketing system - USA    
Slack Technologies, Inc. - Customer communication tool - USA    
Fivetran, Inc. - Data pipeline - USA    
5X Data LLC - Data pipeline - USA
Segment, Inc. - Data pipeline - USA
Salesforce - CRM - USA    


Updates

As our business grows and evolves, the Subprocessors we engage may also change. We will endeavor to provide notice of any new Subprocessors to the extent required under the Agreement, along with posting such updates here. Please check back frequently for updates.